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About Port

Strategically located along the Straits of Malacca, Westports today has positioned itself as pit stop for container vessels plying the world’s busiest shipping lanes


Our Profile

NEXUS OF CONTAINER VESSELS

Connectivity, consistent productivity, and fast turnaround time make Westports a hub that attracts all container vessels. Being the Top 10 most connected port in the world, Westports is able cater for cargo to be transported to any part of the world. This connectivity, coupled with a consistent productivity of 35 container moves per hour (mph) allows Westports to operate at speeds above the standards sets by other ports in the world. Fast turnaround time allow vessels to use Westports as a catch up towards the next destination, making Westports reliable in delivery.

PURSUING F1 SPIRIT

The first idea or thought when it comes to fast turnaround time and fast operations is the crew team for the Formula 1 vehicle. These specialized sets of skills that the engineers have ensure that the machine stays the shortest amount of time in the pit while gaining the most amount of maintenance. Westports operations embodies that spirit. Westports operations strives to produce a consistent 35mph (container moves per hour), one of the fastest productivity in the world. Westports is able to achieve such a feat due to its staff’s focus and determination if producing the best results. With more than 5,000 staff performing their own roles, this makes Westports the ideal port for vessels looking for quick turnaround on their cargo.

WORLD’S BEST 5 – PRODUCTIVITY

Strategically located along the Straits of Malacca, Westports today has positioned itself as the “pit stop” for Container vessels plying the world’s busiest shipping lane. Westports is not only a leading port in South East Asia, but also one of the top ports in the world in terms of productivity. Consistently rated as one of the world’s most productive ports, Westports surpasses its productivity records by raising its own performance bar year on year.

Two world records that Westports achieved have enabled the operations team to achieve Best Productivity, Best Customer Service and Best Employees – all at once at a time of economic difficulties. Westports has nurtured highly motivated employees who are always thriving to improve productivity and services rendered to customers.

27 YEARS AND COUNTING

Westports has come a long way since its creation in 1994. The visionary idea of Tan Sri Gnanalingam, this port seeks to connect Malaysia to the rest of the world. Fast forward 27 years later, and this idea has bloomed into one of the most productive, innovative, and competitive ports in the world. This company has reached a milestone worthy of celebration. Westports continues to grow even during times of economic crisis due to its overarching guidance from Tan Sri Gnanalingam. Westports has contributed immensely towards Malaysia’s economy, and will continue to devote itself for that cause.

BEST-IN-CLASS

Westports is now a megahub for both local and transshipment containers. With the current total quay length measuring 5.8 kilometers and the expansion plan which is in the pipeline to build another 10 container terminals, would give Westports a total handling capacity of 30 million TEUs once expansion is completed. The port is well known for 6 best achievements to-date.

They are:

  • Best in Productivity
  • Best in Information Technology
  • Best in Customer Service
  • Best Employer
  • Best Terminal Practices
  • Best in Corporate Social Responsibility
ACCOLADES

During the last 27 years, the port has won more than 40 awards – some of the recent ones include, ASPN (APEC Port Services Network) Green Port 2020 Award, ACES Award 2020 – Entrepreneur of the Year (Tan Sri G. Gnanalingam), 2019 Asean Corporate Governance Scorecard Award – Asean Asset Class PLCs (Malaysia), Top 100 Best Employer Brand Award 2019, Masterclass in International Logistics Hub awarded by Malaysia Excellence Business Award 2018, SME Platinum Award 2018 for Outstanding Achievers Category, Best Employer Award 2016/2017, Port / Terminal of the Year Award – South East Asia 2017, Big Cap Companies Highest Return to Shareholders over three years (RM 10 billion to RM 40 billion market capitalisation) – Silver Award presented to Westports Holdings, Excellence in Logistics Award 2017, Malaysia Top Achiever Awards 2017, and The Best Tax Payer Award 2017.

MOVING FORWARD

Westports prides itself as being a port that is supply driven. As customers’ needs and desires change according to the time and need of the industry, as it is the nature of the economy, the port itself has to evolve. The port currently has 80% market share in Port Klang. Therefore, Westports has a massive responsibility to provide the best service it can in order to increase the efficiency of the supply chain. Westports will continue to progress to greater heights to fulfill customer satisfaction.

Roles Of A Port

Westports Malaysia plays a pivotal role in international maritime trade and Malaysia’s economic development. Below is a breakdown of those roles:

PROVIDES FAST CONNECTIVITY IN ORDER TO TRANSPORT THE PRODUCTS TO ITS CONSIGNEES

We handle the inventory and our job is to move the goods out, resulting in quicker turnaround time. We facilitate the delivery consumer goods and other raw materials that keep Malaysia and the rest of the world going.

PROVIDES STORAGE SPACE & WAREHOUSING FACILITIES

Various types of bulk cargo are stored in our warehouses daily. With total warehouse space of 270,000 sq. ft., easy access to wharfs and state-of-the-art security systems, clients can rest assured that their cargo will be in mint condition by the time they leave the port.

PROVIDES BUNKERING AND OTHER SHIP RELATED FACILITIES

We serve the numerous vessels sailing in the Straits of Malacca by supplying bunker fuel. Port Klang, where we are based, is home to many agencies, classification societies, and surveyors, as well as oil treatment facilities, including slop collection and processing, and sludge treatment. Boosting local employment, Westports’ employees are 100% local with more than 70% bumiputra. With the current total workforce of more than 5,000, Westports is truly a Malaysian port that upholds the spirit of united Malaysia.

Port Layout

Value Added Services

Since inception in 1994, Westports has taken a pro-active initiative to build a three-storey commercial building located adjacent to our main administrative office-tower. The main objective is to consolidate all the relevant government agencies, enforcement bodies, shipping lines, and other logistics service providers to be stationed under one-roof to facilitate the clearance of importation and exportation of goods.

The Westports Documentation Center (WDC), operates 24 hours daily, and the Call Center is available to serve the port community better. The Smart-Card Security System (SCSS), Electronic Gate Pass (eGP) and Electronic Special Service Request (eSSR) have been introduced to ensure the integrity of containers released to the authorized party and eliminate the distance barrier as forwarding agents do not have to be physically present at the counter for clearance of shipments.

Amongst the agencies that are inaugurated at the Business Centre include the Royal Malaysian Customs Department (RMCD), Immigration Department, Malaysian Quarantine and Inspection Services (MAQIS), Standards and Industrial Research Institute of Malaysia (SIRIM), Port Health and Pharmacy Department. In order to facilitate the examination and inspection requirements by these government agencies, Westports has developed an online inspection system (eISP) which is linked to the main terminal system to provide faster and reliable information of the shipments’ statuses.


Consolidation & Distribution

Additional facilities are provided by 3rd party operators within the Free Zone adjacent to Westports cargo consolidation and distribution.

Facilities spanning over 1,000 acres operated by Port Klang Free Zone (PKFZ) allow for manufacturing activities and regional distribution center setups. A double-storey warehouse of 469,000 ft2 and an open yard of 7 acres operated by POS Logistics offer temperature-controlled storage, racking and loading bays among others.

Westports and these facilities are connected to main industrial areas around Klang Valley and Nilai, which are easily accessible by an extensive network of expressways including Konsortium Expressway Shah Alam Selangor (KESAS), Federal Highway, North-Klang-Valley Expressway (NKVE) and South-Klang-Valley Expressway (SKVE). We are also connected by rail to the Northern and Southern Regions of Peninsula Malaysia.


The On-Dock Depot facilities provide the avenue for main shipping lines and feeder operators to store their empty boxes within the terminal to cater for both transshipment and local demand. In total, there are approximately 54.6 acres of land that serve as ODDs which are being run by 7 independent operators to manage the storage space besides providing other services like repair, maintenance, and washing.

An automated online trucking appointment system known as Cargo Move is used to facilitate, improvise and expedite the processes of submitting the Container Movement Order (CMO), creating the truck appointment and preparing the right equipment for pick-up. This system escalates the efficiency and service quality of both ODDs and haulage community to meet the increasing needs for faster turnaround of boxes by the logistics and industry players.


Westports plays the intermediate role in the global distribution of cargoes by providing facilities for shipping lines and their customers to consolidate and break-bulking within the Free Commercial Zone (FCZ). The inception of Container Freight Station (CFS) encompassing a total of 128,000 ft2 of covered warehouse is vital in the supply chain to cater for below services:

  • Transit point for global cargo distribution plying international and regional shipping routes
  • Deconsolidation of cargoes within the terminal for distribution to multiple local consignees
  • Bonded service facility for cargo consolidation and break-bulking activities
  • As Regional Distribution Center (RDC) providing value added services such as labeling and repackaging

Westports also provides internal drayage services to facilitate movements of containers to and from Container Yard and On-Dock Depot to support the CFS activities. Equipped with 18 terminal tractors and 7 reach stackers operating 24 hours round-the-clock has ensured fast turnaround of boxes to catch the vessel closing time.


A refrigerated container, commonly known as reefer, is a type of container used to transport temperature sensitive cargo. Reefers are stacked at specially designed platforms that provide electric supply and can allow easy access for plugging and unplugging operations.

A reliable power source and effective monitoring ensure cargo integrity. Westports provides the following reefer services:

  • 4,132 reefer points
  • Dedicated trained technicians to support and monitor the reefer boxes for 24 hours a day
  • Customized power – off duration.
  • Plugging and unplugging activities
  • Assigned contractors for reefer monitoring
  • Controlled Atmosphere (CA) boxes – oxygen, nitrogen and carbon dioxide level
  • Super freezer probe reading
  • Cold wave reefers
  • Organic peroxide handling & monitoring
  • Check for humidity / ventilation / sticker information (class information)

Customers can check the status of reefers through the E-Terminal Plus (ETP) system.


The safety and security measures at Westports are of international standards befitting a world-class port. Westports Police, Fire & Rescue and EHS Department, established under the provision of the Police Act 1990 and Privatisation Agreement 1994, is empowered to keep the port and Pulau Indah safe and crime free.

Among the responsibilities of Westports’ Port Police department are:

  • Security of vessels and cargoes.
  • Safeguarding the office building, distriparks and other properties.
  • Industrial safety, fire protection & prevention aspects.
  • Patrolling services for the companies within the port premises, industrial area and residential area at Pulau Indah.
  • Traffic control at Pulau Indah road.
  • Standby duty at liquid bulk terminal and dangerous goods storage area.
  • Ambulance services for port users and staffs.
  • Crime prevention consultancy for commercial sectors in Westports.
  • Provide escort services.
  • Fire audit for private warehouses.
  • On land and underwater rescue operations.
  • Provide MSDS consultancy on dangerous cargo handling, transportation and storage Conduct trainings on security, port police, industrial safety, fire prevention & rescue training for port users and staffs.
  • Join operations with police department in curbing index and maritime crime.
  • Processing of port pass.
  • Processing of smart card security system (SCSS).
  • Processing Visitor Management System (VMS) at conventional gate.

Technology

CONTAINER TERMINAL GATE 2

In June 2017 Westport started its second gate solely to accommodate the gate out process of import and empty containers. Second gate has been designed to reduce man power and increase productivity by introducing a kiosk system where hauliers have to tap their Port Pass at the Kiosk and the gate out process will begin. The architecture of the 2nd gate system is such that one gate clerk can manage up to 2 lanes at a time.

In the initiative to increase productivity, Royal Customs Malaysia has also installed 3 scanners at the second gate to enable them to scan laden containers. This helps customs to reduce man power and increase time taken to check containers during the gate out process.

IT - KEY TO WESTPORTS'S EFFICIENCY

Westports is located in one of the busiest waterways in the world and faces many unique challenges in maintaining an uninterrupted flow of traffic and cargo, a key trait that distinguishes a competitive port from its peers.

IT plays an integral and ubiquitous role in handling Westports’s operations to meet the demands of tomorrow which are increasing productivity, efficiency and capacity, while simultaneously increasing safety and security, and enhancing customer service.

CONTAINER TERMINAL OPERATING SYSTEM

Our new container terminal operating system, OPUS Terminal by Cyberlogitec, has gone live since December 2017. The entire operation is managed under a single integrated umbrella through combined planning, operation, EDI and KPI Dashboard analysis.

AVP (Advanced Vessel Plan) and AYP (Advanced Yard Plan) provides automated ship operation and efficient use of yard space. TLS (Terminal Logistics System) is an asset management system that streamlines equipment work queue based on individual workload. These features allow terminals to minimize equipment movement, save turnaround time, increase operational productivity and reduce schedule inaccuracy.

Advanced Vessel Planning
AVP (Advanced Vessel Planning) is an automatic process planner that localizes towards each vessels’ needs. OPUS Terminal combines EDI information, container status, equipment position and workload information from equipment and vessels. By optimizing discharging/loading sequence based on this data, operators benefit from shorter turnaround time and less gap between operation and planning. Higher productivity is accomplished through reduced container re-handling in the yard and minimized un-laden traveling of equipment.

Terminal Logistics System 
TLS (Terminal Logistics System) provides total management of all equipment workflow within the terminal. TLS individually assigns and balances workload for each equipment based on its condition and work queue. Coordinating equipment work process minimizes waiting time so that containers can travel from end-to-end on schedule seamlessly. Single platform managing from Gate, Vessel, Rail and to Yard process optimizes the terminal process as a whole and allows operators to respond to problems quickly.

Advanced Yard Allocation 
AYA (Advanced Yard Allocation) is a container distribution platform that resourcefully distributes container movement in the yard. Containers that enter from gate are instantly arranged a place in the yard significantly reducing re-handling work. Unloaded containers from vessels are practically allocated to the yard based on QC work queue and vessel’s stowage location. AYA taking care of overall container distribution significantly decreases terminal turn time of external trucks within the terminal.

Interface Standard
OPUS Terminal is a platform solution that tightly integrates different terminal protocols into one cohesive unit. Mixture of different assets and systems often impedes terminal integrity and productivity. Under a single umbrella, terminals can be now managed with efficiency, stability and trouble-shooting.

With planning capability tightly coupled with operations which captures real-time movements within the container terminal, our overall operations monitoring, optimized equipment utilization and resource allocation enable Westports to meet the next decade’s demands in terms of productivity and increasing throughput.

TETRA

TETRA is an abbreviation of Terrestrial Trunked Radio. TETRA is a global standard for radio communication in the same way that GSM is the mobile telephony standard. TETRA is an advanced digital radio system to support and improve operations throughout Westports.

Deployed in 2008, indoor and outdoor radio communication between operation control centre and terminal equipment operators has significantly improved.

E-TERMINAL PLUS

Westports’s customer portal, e-Terminal is a digital delivery system that is non-hierarchical, non-linear, interactive and available 24 hours a day, 7 days a week. Its non-hierarchical character allows our customers to obtain information at their own convenience and its interactive aspects allow our customers to exchange information with Westports.

e-Terminal which comprises of e-Berthing, e-Submit, e-SSR, e-Loading, e-Deliver Order, e-Gate Pass, e-PreArrival, e-TDR and e-Billing were developed in-house. Through e-Berthing, shipping lines can view the real time and planned vessel berthing status. With the availability of real time information, shipping lines can transparently pre-plan their berths with Westports.

Alternatively to EDI, e-Submit allows for the submission of discharge and loading information electronically via the Internet. To cater to disparate formats used by different shipping lines, the robust e-Submit data-mapping engine can map any format. Upon submission, verifications and validations are done up-front, instant corrections can be made should there be any discrepancies.

e-Special Service Request (e-SSR) provides shipping lines with the ability to manage changes on-line therefore maintaining integrity and traceability hence reducing the logistic time taken for paper-based submission.

Our integrated container terminal operations system simplifies and eliminates the submission of loading information through the e-Loading by automatically creating the loading list. This streamlined process enables vessel planning and yard planning to be commenced before the documentation cut-off time, thus leading to better efficiency and productive resource allocation.

In line with Westports’s strategic objectives to create a simplified and paperless environment, the e-Delivery Order (e-DO) system for import enables on-line issuance by shipping lines thus replacing the paper-based Delivery Order (DO).

Seamlessly integrated to Royal Malaysian Custom’s system, for release and clearance of containers and e-Gate Pass for the issuance of terminal release document, this streamlined process eliminates the use of paper-based DO and the presence of the forwarding agents at Westports.

The e-PreArrival feature enable hauliers to make appointments before collecting inbound and dropping their outbound containers with the benefits of reducing their turnaround time and waiting time.

The e-Terminal Departure Report (e-TDR) is available for shipping lines to view and download upon vessel departure. In addition to the quick dissemination of departure reports, it also acts as a centralized data repository.

The e-Billing feature enables customers to access their billing and account information on-line. It is designed and innovated in-house to cater for our customers with the purpose to streamlining and improving the billing services.

The mobile – on the go – version of the e-Terminal portal

The mobile version was officially launched on 10.09.2015 and it allows access to our customers anytime and anywhere from their smartphones. It is available for android in Google Play. The mobile version is the most convenient way to access the traditional Westports e-Terminal Plus website directly through smartphones across the globe. It consists of popular searches with real time information suitable for mobile users.

SMART CARD SECURITY SYSTEM

As a key maritime port, Westports adheres to strict border and marine security practices. The Smart Card Security System is a security solution that utilizes the smart card technology. Smart cards are issued as an identification and authentication card for all forwarding agents, freight forwarders and hauliers.

The adoption of this technology reduces the risk of loss and theft of containers, thus adding a greater level of assurance to cargo owners. It also enhances security in preventing document forgery as well as authenticates all entries and exits at the port.

PKNET

Port Klang Authority (PKA) is implementing the Port Klang Net (PKNet) initiative aiming at establishing a port and trade focused community system connecting key industry players under a common platform. This initiative is aimed to increased efficiency and cost reduction in Port Klang.

Westports is one of the players in the PKNet system where information on container movement in and out of the terminals are updated to the system for tracking purposes. Moving to the 4th quarter of the year, PKNet is enabling features for shippers to declare their containers VGM, forwarding agents to be able to apply for e-gate pass and hauliers will able to do pre arrival booking as an alternative mode to the terminal E- Terminal Plus system.

UCUSTOMS

uCustoms is an initiative by the Royal Customs of Malaysia to establish integrated , end-to-end, Customs modernization solution that delivers ‘Single Window’ for goods clearance.

The benefits of uCustoms are:

  • Consistent operating procedures
  • National Single Window
  • Cost Savings on transactions
  • Automation of manual processes
  • Ease of information/Data sharing
  • Enable working remotely

Westports has been selected to be part of the uCustoms pilot run which commenced on 30th September 2017. Westports will be integrating in phases with the uCustoms system starting with the Journey Declaration. The full integration with the uCustoms system should be completed within the 4th quarter of 2017.

E-CONVENTIONAL CARGO SYSTEM (E-CCS)

In Westports Malaysia’s Conventional system, NGCCS (New Generation Conventional Cargo System) has been in implementation for more than 10 years and over the period of time, some enhancement have been made to the system to improve its functionality. However, many processes still involved manual tasks where customers submit manually written forms and Westports staffs will then transfer the data into the system. Therefore, we saw room for automation in these areas and this gave a kick start to our new IT project.

Based on requirements, our IT Team consolidated and upgraded the functions of NGCCS and CTCMS into a new single platform called E-Conventional Cargo System (E-CCS).  The informative and user-friendly E-CCS was officially implemented on 1/4/2015. Besides automating manual processes which will improve their operational efficiency, the project also aims to meet our customers’ growing demands, ensure faster turnaround of dynamic changes and needs, while improving productivity monitoring.

This consolidated new E-CCS system controls all work processes in conventional cargo operations for Dry Bulk, Break Bulk, Liquid Bulk, Warehouse and RORO terminals. Its goals are to simplify and automate the conventional cargo processes from documentation, operation to billing.

WIRELESS

This spread spectrum solution enhances Westports’s productivity and efficiency; especially in terms of tracking positions and movements of all containers throughout the terminal.

A typical process involves using handheld units to record the arrival of incoming containers as they are discharged from the vessel at the quayside; this system determined position is downloaded into vehicle mounted computers on the yard equipment; and this process is repeated for outgoing containers, when they are loaded onto another vessel, truck or rail.

E-BIDDING

The electronic and web based e-bidding system allows Westports to meet a global supply base and to receive bids or tenders from both local and international players. E-bidding is user-friendly, secured and transparent.

Leveraging on this technology, Westports can increase efficacy of buying, sourcing, ordering, logistics tracking and payment processes.

ELECTRONIC DATA INTERCHANGE (EDI)

Westports is connected electronically to DagangNet that enables the exchange of information between shipping lines, customs and other maritime agencies.

Westports is UN/EDIFACT compliant. Our e-Terminal and terminal operating systems like COSMOS and NGCCS allow the transfer of data files electronically such as:

  • COPARN – Export booking
  • BAPLIE and MOVINS – Stowage instruction and stowage plans
  • COARRI – Loading/discharging container reports
  • COPRAR – Loading/discharging order messages
  • CODECO – Gate movement reports
  • VESDEP – Terminal departure reports
  • INVOIC – Invoice messages
  • IFTDGN – Dangerous goods declarations
  • CUSCAR – Customs manifests

Stars On Board